Terms and conditions of use
"Customer Account" revocation and cancellation
At any time, the customer may cancel the registration without having to request its deletion from third parties.
Due to market fluctuations, prices may change without prior notice. We will not consider price variations on orders already placed.
Shopping and payment
Purchases are made through the "Buy" button associated with each item. Automatically the article goes to the "Shopping Cart" accessed through its "Link", here you can change quantities, add new articles or delete unwanted products.
The electronic payments are processed by Paypal, credit card, also this via Paypal (see "Secure Payment"). Depending on the destination, payments can also be made by bank transfer. Orders are despatched after verification of payment.
In addition, payment can be made upon delivery (only valid for mainland Portugal, Madeira and Azores).
Shipping times may vary depending on the destination as well as the size of the order.
All submissions have a tracking code that can be viewed online.
Items ready for shipping and in stock are usually shipped 2 to 8 days after ordering and / or confirming payment.
Items supplied by our suppliers in Europe, although without stock in our facilities, will have the indication of "Stock available". These items may take up to 5 business days to be available for shipment after ordering and / or confirming payment.
Items manufactured and assembled manually after ordering (eg some special bungee sizes) may take up to 8 business days to be processed and shipped.
The customer will be informed of any change in the status of your order, as well as the delivery times.
In case of urgency in the order, the customer must contact our services before making the order to know the forecast of the delivery times. The shipping times mentioned above are not static and we will always try to tailor the shipment to the customer's needs.
Orders are usually sent by registered mail, although other shipping options may be considered.
The length of the packaging can be an impediment to shipping to some destinations outside Europe. If the customer prefers another carrier, should contact our services before ordering to obtain the shipping quote. Some articles may have the option of free shipping, only in the Iberian Peninsula.
Shipping costs depend on total weight and destination. Volumetric weight can be considered in some shipping modes. In some shipping options it may not be possible to group two separate orders which in this case will both have separate shipping costs. Orders will be shipped at the customer's own risk, but every precaution will be taken to protect and pack fragile items as well as to ensure safe shipment. Insurance may be required that will be borne by the shipper. The insurance will only be valid when accompanied by the detailed invoice of the insured articles.
The customer may request the return of the order within a period of 2 weeks after receipt of the order. In case of return of the total or partial order, the customer may request the return of the amount or a barter for other items, a discount coupon for later use with a validity of 2 years may also be created.
They will not be considered discarded for careless use or misuse. The replacement of the order or refund of the amount will only be made after the integrity of the returned item has been verified.
In accordance with current legislation the articles have a 2-year warranty. Some items may be marked with a higher warranty.