RIGHT OF REVOCATION AND CANCELLATION

The user has the right to request the return of the ordered product without having to present any justification until 14 days after receiving the order or at any time before sending it.

The revocation and cancellation of an order is dealt with on a case by case basis by the owner of the domain of this website, with the instructions and cancellation conditions defined by it.

The return may be requested by the user for simple discontinuance because the ordered product is damaged or defective or a different product has been shipped than was ordered.

Items returned due to the user's withdrawal must be in a condition to sell, in other words, they should be in the same condition as they were sent to the user in the original packaging if this was sent to him.

They will not be considered discarded for careless use or misuse. The replacement of the order or return of the amount will only be made after the integrity of the returned item has been verified. It is up to the owner of this domain to verify the integrity of the returned parcels.

In case of return of the total or partial order, the customer may request the return of the amount or an exchange for other items. Optionally, if the user so wishes, a discount coupon with the same monetary value of the returned order may be created for later use and with a validity of 24 months.

If the return request is motivated by the user's withdrawal and the order is already in his possession, the return costs will be borne by the user. In this case, the user should send a message to the contact email of this website in order to organize the return.

If the return request is motivated because the ordered product is damaged or the product that has been ordered has not been shipped, the return costs will be borne by the owner of this website. In such cases, the user should send a message to the contact email of this website in order to organize the return.

After verification of the integrity of the returned article and confirmed all the assumptions for refund of the amount, exchange for another article and / or creation of a voucher, the owner of this domain undertakes to make the monetary refund of the order, within 30 days after the intention cancellation of the order. Optionally to the monetary refund and if the user so wishes, the exchange can be made by another article or creation of a voucher of the same value.
  
WAY OF REVOCATION AND CANCELLATION

The user may always request written revocation for the contact email available on the website. It can also be requested by written letter and sent to the contact address of this website (Headquarters).

The request for revocation and cancellation of the order should always state the reason for cancellation such as, cancellation, damaged product, shipping of product other than the ordered and obeying the following form of revocation:

REVOCATION FORM


Model of the revocation form:


I, ________________________________________________________________ hereby notify the revocation of my sales
contract No. (order reference number) ___________________________________________________and referring to the
articles_____________________________________________________________________________________________.


Commissioned in __ / __ / __ / and received in __ / __ / __ /
for the reason of_ ___________________________________________________________________________________.

Customer Name _____________________________________________________________________________________.
Customer Address ___________________________________________________________________________________.

Date __ / __ / __ /

 WARRANTY AND DUTY OF COMPENSATION

In accordance with current legislation, the articles have a 24-month warranty. Some articles may be marked with a superior guarantee, this information being associated with the description of the article.

Damages and damages arising from improper or incorrect handling, as well as the use of improper accessories or alteration of original parts by the customer or by third parties not authorized by the owner of this domain are excluded from the warranty.

Natural wear and tear is also excluded from the warranty.

If the customer accepts the order or object of the order despite being aware of any damage or defect, he will only be entitled to compensation within the scope described below, if he expressly claims this right in writing, immediately upon receipt of the goods. As expected, if damage is detected at the time of delivery, the description of the damage must be described in a document to that effect, prepared by the transport company.

The customer will only be entitled to the warranty and compensation in the value of the order for existing transport damages, if he has fulfilled the obligation to verify the integrity of the order, object of the order and made the notification by the email of contact of this website as planned .

The request for the activation of the warranty for a particular product and compensation of its value, must be requested in writing to the contact email of this web site, indicating the product concerned, the reason for which the warranty is requested and the order reference. The article must be sent to our facilities by prior arrangement through the contact email of this web site, in order to combine the sending of the article and the carrier used. Upon receipt, the item will be checked at our premises. In the event that the warranty activation is verified, the shipping costs incurred by the user in returning the item will be refunded or, optionally, the shipping costs of a new replacement item will be borne by the owner of this web site.

After verification by the owner of this website and proof of the legitimacy of the right to indemnity for activation of the warranty, the user may choose to be indemnified with one of the following options: new article, equivalent article, monetary value of the order or creation of a voucher of identical monetary value, to be used for future purchase.


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